Dealing with arseholes.

Currently my main job, when it comes to time spent, is phone repair, which thankfully, requires very little customer face to face interaction. They give me a smashed iPhone and I give them back a shiny new one 1 hour later. Everyone’s happy. That is until you meet a customer whose needle on the arsehole meter is firmly in the red.
Lets, for sake of purposes, call him Claude. Claude brought in a smashed iPhone 6 with a flat battery. I promptly replaced and screen and charged it enough so it would start up and I could test the new touch screen. I was greeted by the “IPhone is disabled” screen which if you’ve been following the news recently about the FBI vs Apple will know that if you enter the screen lock code incorrectly 10 times your iPhone is bricked and you have to erase it completely in order to use it again. I returned the phone to Claude and explained to him how to erase the phone using iTunes etc. It appears that this was too much for our AH and the following day Claude asked me to erase the phone for him. After spending 1 hour downloading the latest 1.8gb factory image I erased the phone to how it comes out the factory.
You would have thought that would have been the end of it.
Oh how wrong you are.
You should know that there is another security measure called ICloud lock which requires the apple id and password of the owner of the phone before it was erased to be entered before you can use the phone. This is to cut down theft and its very effective.
Except if your name is Claude!
As Claude attempted to login to his phone unsuccessfully I get a call and asked to help. I arrive with my laptop which is easier to deal with Apple’s website.
On the iCloud unlock screen apple give you a hint to the appropriate apple id. In this case it was c****@gmail.com (as time went on I could think of many things that should have been ****** with Claude).
I asked Claude to try and login to apples website on my laptop, which informed us that the email address he was using wasn’t an apple id. I asked him if he had any other gmails accounts, he said NO. Over the next ¾ of an hour he attempted to blame me(for repairing his phone), the phone(for being repaired by me), apple(for not letting him easily circumvent their security), orange (the telephone carrier, not the fruit) and even Google( because they might feel left out). After ¾ hour of biting my lip and trying to help he finally remembered another gmail account, which contained an email from apple asking to reset his password. Which he did. And then unlocked the iphone.
After nearly 2 hours of extra work, what did I receive from Claude? Nil nada zip zero.

What an arsehole!